Shipping & FAQ

Frequently Asked Questions

Are all items handmade?

All items except some accessories are handmade in small batches with all natural and organic ingredients.

 

How much is shipping?

All orders are shipped USPS flat rate. Pricing varies by tiers. 

 

How long will it take my order to ship? 

Allow 3-5 business days for order processing and payment verification. 7-10 business days for domestic delivery. 10-12 business days for international shipping. We do ask for an additional 2 business days for orders placed during large sales. This includes processing. 

 

Can I modify my order?

We are not able to add, swap items or remove items from orders once they are placed. 

 

Can I get a refund, make an exchange or cancel my order?

Due to our efforts to ensure that you receive your order as quickly as possible, we are unable to cancel, make changes or exchange your order after you have placed it with us and all sales are final. 

 

I forgot to submit the discount code at checkout, can you refund the discount amount? 

Unfortunately, we are unable to modify orders or adjust pricing once the order is placed. 

 

Is there a way to contact you directly?

You can e-mail us at info@sweetdorganics.com with any questions regarding your order. Our service team is available Monday through Friday 10am - 5pm EST. Please allow 24 business hours for e-mail responses and 48 business hours for social media. 

 

What time do you update your online shop?

 The days and times we restock our website varies. Subscribe to the mailing list to receive alerts for restocks. 

 

 When are particular items released?

Generally we do not have a set release date. Please subscribe to receive email alerts.

 

 Do you restock your inventory? 

Yes.

 

 I do not live in the U.S.A. Can I order online?

Yes. We ship world wide. 

 

Order Status 

 

Do my billing and shipping address have to match?

We do require that your billing and shipping address match to prevent identity and credit card fraud.

 

How do I check the status of my order?

Conformations are usually sent via e-mail within 30 minutes when: 

1. Your order has been received.
2. When your order has been processed and shipped. 
3. When your order has been delivered. 

 

My order was placed successfully, but why I didn’t I receive an email confirmation?

All e-mails and text confirmations are sent to the e-mail you provide us. if you do not receive an order confirmation, please check your e-mail spam filter. During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your e-mail span filter.

If you think you entered an incorrect email, please contact us with your your order number and full name and we will resend your confirmation.

 

I've received my tracking information, but I have not received my order. 

Packages are shipped the same day you receive your tracking number. Please allow USPS up to 48 hours to update their tracking. If your tracking has not been updated after 48 hours, let us know so that we can contact the carrier immediately.

 

Why has my order been cancelled?

If your order was cancelled, we were unable to verify the billing information that was entered in the order. If the billing address does not match what the credit card issuer has on file, the order will be automatically cancelled. 

If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. 

 

Shipping 

How do I track my package after it has been shipped?

As soon as your package is shipped, you will receive an e-mail notification confirming the shipment. The e-mail will provide you with the tracking number for your package and a link to the shipping carrier's website. if your tracking information is not updated within 48 business hours, the carrier may be experiencing technical issues or delays. Please contact us immediately so that we can investigate. 

 

I think my package was lost or stolen, what should I do? 

All packages are insured through USPS. We are not responsible for any delays, lost, stolen or damaged packages via the carrier. The carrier will generally determine if your package can be left in a safe place at your delivery address. if you believe your package has been lost or stolen, please contact us or USPS so that a claim can be filed through the carrier. We are happy to assist you with this. 

 

Refund Policy

What is your return policy?

All sales are final. There are no refunds, exchanges or returns. In some cases, store credits may be issued.