FAQ

Are all items handmade?

All items except some accessories are handmade in small batches and made to order. 

 

How much is shipping?

All orders are shipped USPS flat rate. Pricing varies by tiers. 

 

How long will it take my order to ship? 

Allow 5-7 business days for order processing and payment verification. 7-10 business days for domestic delivery. 10-12 business days for international shipping. This includes processing. 

 

Can I get a refund, make an exchange or cancel my order?

Unfortunately, we do not offer refunds or exchanges. All sales are final. 

 

 

Is there a way to contact you directly?

You can email info@sweetdorganics.com with any questions regarding your order.

 

 

I do not live in the U.S.A. Can I order online?

Yes.

 

 

Do my billing and shipping address have to match?

We do require that your billing and shipping address match to prevent identity and credit card fraud.

 

My order was placed successfully, but why I didn’t I receive an email confirmation?

During high traffic, there may be a delay in delivery of confirmation emails. If you have not received an email please refer to your junk folder. If you think you entered an incorrect email, please contact us including your order number and full name and we will resend your confirmation.

 

 

What time do you update your online shop?

 The days and times we restock our website varies. Subscribe to the mailing list to receive alerts for restocks. 

 

 

When are particular items released?

Generally we do not have a set release date. Please subscribe to receive email alerts.

 

 

Do you restock your inventory? 

Yes.

 

 

I've received my tracking information, but I have not received my order. 

Packages are shipped the same day you receive your tracking number. Please allow USPS up to 48 hours to update their tracking. If your tracking has not been updated after 48 hours, let us know. 

 

 

Who do I contact about lost, stolen or damaged packages? 

All packages are insured through USPS. We are not responsible for any delays, lost, stolen or damaged packages via the carrier. Please contact USPS.