Shipping & FAQ
Orders are processed in the order they are received and sent via USPS Priority Mail from Columbus, Ohio. Due to the handmade nature of our products, we cannot ship Priority Mail Express.
USPS Priority transit times vary per state but typically deliver within 2-3 business days. During the busy fall/holiday season, USPS may experience delays that are out of our control.
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How long will it take my order to ship?
Orders are usually processed within 5-7 business days from the time the order is placed. The order ship date does not count as a day in transit. Also, a common misconception is that choosing USPS Priority Mail means your package will ship in two business days. Please note: USPS transit times are not a reflection of our production time.
Due to the high volume of orders especially during the fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days.
If your order qualifies for free shipping, it will be sent via USPS Priority Mail.
Orders that contain a different shipping address from the billing address may be subject to review, in which case the customer will be contacted. This can delay shipping time. Also, our system tracks your IP address so orders placed at a IP location that is different from the billing address are subject to review, in which the customer will be contacted
Signature Confirmations
Orders over $60 will require a signature confirmation at the time of delivery. If a signature is required, expect USPS to leave a notice of attempted delivery on your door or mailbox. Please make arrangements to retrieve your package from your local post office where it should be held.
Can I modify my order?
We are not able to add, swap items or remove items from orders once they are placed.
Can I get a refund, make an exchange or cancel my order?
Due to our efforts to ensure that you receive your order as quickly as possible, we are unable to cancel, make changes or exchange your order after you have placed it with us and all sales are final.
I forgot to submit the discount code at checkout, can you refund the discount amount?
Unfortunately, we are unable to modify orders or adjust pricing once the order is placed.
How do I check the status of my order?
Conformations are usually sent via e-mail within 30 minutes when:
Your order has been received.
When your order has been processed and shipped.
When your order has been delivered.
I've received my tracking information, but I have not received my order.
Packages are shipped the same day you receive your tracking number. Please allow USPS up to 48 hours to update their tracking. If your tracking has not been updated after 48 hours, let us know so that we can contact the carrier immediately.
I think my package was lost or stolen, what should I do?
All packages are insured through USPS. We are not responsible for any delays, lost, stolen or damaged packages via the carrier. The carrier will generally determine if your package can be left in a safe place at your delivery address.
There are a few emails that are sent to make sure you're aware your package is on the way including Out for Delivery and Ordered Delivered. Please contact us within 24 - 48 hours if you receive confirmation that your order is delivered but do not receive package. If you believe your package has been lost or stolen, please contact us or USPS so that a claim can be filed through the carrier. We are happy to assist you with this.
If we decide to resend your lost or stolen package, you are required to cover the shipping costs associated with re-sending the package.
There are also instances where USPS is holding the package for pickup but incorrectly marks and does not leave a notice. Check with your local Post Office to see if they are actually holding your package for pickup. Unfortunately, USPS will not allow you to file a claim as they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.
APO or FPO Addresses
For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between USPS and the Military Postal Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee.
Please note that we are not responsible for packages that are lost, stolen or damaged during transit but we take responsibility because we know it sucks. We will work with you to replace your items
Wong Address
If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can difficult to intercept a package that is already in transit.
You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender.
Use the link below to see if your package is eligible for an interception.
Refund Policy
All sales are final. There are no refunds, exchanges or returns. In some cases, store credits may be issued.