Product & Processing FAQ
Are your products made with natural and organic ingredients?
All of our products are handmade in small batches with all natural, fair trade and ethically sourced ingredients. Some of our ingredients are vegan and organic. We do not participate in animal testing, nor do the suppliers we work with.
Will your products work for my skin?
All results may vary depending on your skin type, and what ingredients your skin may or may not react to. However, we do recommend patch testing all products. Be mindful of 'skin purging' when establishing a new skin care routine. Your skin may react to certain ingredients causing an increase in skin cell turnover rate. This is a good thing, but it can be easily confused as a breakout. To expose fresh and healthy skin cells, your skin may experience excess sebum, flakes, and buildup that clog pores first.
What if the products do not work well with my skin?
We strive to ensure each customer has an exceptional experience. However, everybody has unique skin needs and concerns, please read through the ingredient list to ensure you have no allergies to ingredients.
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Can I modify my order?
In an effort to process orders as quickly and efficient as possible, we are unable to add, swap or remove items from orders once they are placed.
I forgot to submit the discount code at checkout, can you refund the discount amount?
Unfortunately, we are unable to modify orders or adjust pricing once the order is placed.
How do I check the status of my order?
Conformations are usually sent via e-mail within 30 minutes when:
Your order has been received.
When your order has been processed and shipped.
When your order has been delivered.