Orders are processed in the order they are received and sent via USPS Priority Mail. Express shipping is not available. Our order support team can be reached via email at email@example.com. Order support hours are Tuesday - Friday 10am - 5pm EST. Please allow 48 business hours for a response.
How long will it take my order to ship?
Due to heavy demand and the handmade nature of our products, processing can take up to 7 business days. During large sales and holidays, please allow up to 10 business days for processing. Business days do not include weekends or holidays. Transit times are usually 2-3 business days for orders being shipped in the US. Orders that contain a different shipping address from the billing address may be subject to review which may delay processing time. Orders with an IP location that is different from the billing address may be subject to review as well. Orders under review will not begin to be processed until reviews are complete. If your order is under review, you will receive an email within 48 business hours. Orders under review will be cancelled if we do not receive a response to verify information within 48 hours.
Please note: USPS transit times are not a reflection of our production time.
I've received my tracking information, but I have not received my order.
Packages are shipped the same day you receive your tracking number. Please allow USPS up to 48 hours to update their tracking. If your tracking has not been updated after 48 hours, contact our order support team immediately.
Large orders will require a signature confirmation at the time of delivery. If a signature is required, expect USPS to leave a notice of attempted delivery on your door or mailbox. Please make arrangements to retrieve your package from your local post office where it should be held.
My package is delayed, what can I do?
Unfortunately, issues with the carrier our beyond our control. We have access to the same tracking information as our customers. We are willing to assist with contacting USPS to investigate delayed packages. However, please understand that this service is a courtesy and does not make us responsible for any delays with the carrier. If you have not received your order within 10 business days of receiving your tracking information, we suggest filing a claim with the carrier. All packages are insured.
I think my package was lost or stolen, what should I do?
Once your order is delivered, you will receive a confirmation of delivery via email. The carrier will generally determine if your package can be left in a safe place at your delivery address. In some cases, they will take your package to your local station that delivers your mail if there is not a safe area to leave your package. In these cases, you may receive a note at the delivery address with instructions to follow. If you believe your package was lost, stolen, or delivered to the wrong address, we suggest reaching out to the local USPS station that delivers your mail to assist with locating the package and filing a claim if needed. All packages are insured through USPS. We are not responsible for any delays, lost, stolen or damaged packages via the carrier.
Unfortunately, USPS will not allow you to file a claim if they have fulfilled their duty to deliver the package. You will need to file a complaint with the US Postal Inspector that investigates mail theft and file a police report with your local police department to notify them of the theft.
APO or FPO Addresses
For APO or FPO addresses, please expect a delay. This mail is delivered through a joint effort between USPS and the Military Postal Service that requires packages to go through customs. Transit times depend on operational conditions as well as the unit of the addressee.
If your package was mailed to the wrong address at no fault of our own, we accept zero liability & will not refund.
If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package via USPS.
We only ship packages to the address you provide during the checkout process. We do not alter shipping or billing addresses at all. If the carrier is unable to verify your shipping address once we complete processing, we will contact you to verify or to give us a correct address.
If your shipment is returned, we will reship it. If you opt to not have your package reshipped, you will not receive a refund. We will not refund any orders if we are given the wrong shipping address. .
We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can difficult to intercept a package that is already in transit.
You are responsible for the shipping costs associated with re-sending the package if it's marked by USPS as not deliverable / return to sender.
Use the link below to see if your package is eligible for an interception.